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Hotel Job Redesign Scheme Enhanced to Support Hoteliers' Digitalisation and Workforce Transformation Efforts Amid The Pandemic

SINGAPORE, 12 MAR 2021 – Hoteliers, pushing ahead with their digital transformation as they adapt to the new normal shaped by COVID19, now have more targeted support. Workforce Singapore (WSG), Singapore Hotel Association (SHA), the Singapore Tourism Board (STB) and the Food, Drinks and Allied Workers Union (FDAWU) have revamped and enhanced the Job Redesign Reskilling (JRR) Programme for the Hotel Industry under the Professional Conversion Programme to continue their support of job redesign projects rolled out in tandem with hotels’ adoption of technology. As a start, 200 existing hotel workers can look forward to taking on enhanced careers in the hotel industry through the enhanced JRR Programme.

2          As hotels in Singapore prepare for the norm after COVID-19, they are also accelerating their shift towards contactless interactions and crowd management, which are mainly enabled and supported by technology. This shift in turn presents a key opportunity for hoteliers to step up their enhancement of hotel jobs and translate them into more attractive, meaningful and sustainable hotel careers for Singaporeans through job redesign and technology adoption.

3          Existing workers will need to be equipped with the skills to competently assume the new or enhanced job scope augmented by technology. They will also be trained in emerging skills aligned with their company’s digitalisation efforts and which would bring about better career progression and productivity.

4          Since the roll-out of the first iteration of the programme, more than 1,400 workers across more than 55 hotels have undergone reskilling and embarked on new or enhanced job roles such as Lobby Specialists, Hotel Ambassadors and Facility Technicians. The job redesign projects implemented had allowed workers’ skills repertoire to be expanded and allow them to take on cross-functional roles, expanding their career runways. This has also helped hoteliers overcome manpower crunch in some functions and excess manpower in others during the pandemic.

5          To further streamline and ensure a quicker and smoother application process, hoteliers keen to participate in the enhanced programme can refer to the list of 16 whitelisted job roles with recommended technology implementation (e.g. Mobile Check-In with Facial Recognition Smart Cameras, Digital Concierge, Autonomous luggage cart, automated luggage storage system with facial recognition, Automated Temperature-measuring and recording system, etc.). These whitelisted job roles have been carefully curated with inputs from SHA, STB and FDAWU.

6          Mr Tan Choon Shian, WSG’s Chief Executive said, “Despite the deep impact of COVID19, the hotel industry has remained resilient, adaptive and a key part of Singapore’s economy and workforce. Technological adoption will play a huge part in the next phase of recovery, and we will carry on the strong collaboration with our tripartite partners to support the hoteliers’ manpower and digitalisation efforts so that they can emerge stronger and help our workers to continue forging meaningful careers in the industry.”

7          Ms Kwee Wei-Lin, President of SHA said, “The Singapore Hotel Association is committed to advancing sustainable growth for our industry and success for 160 members.  Increasing productivity through digital transformation was already underway but the pandemic accelerated this process.  Through the enhanced JRR programme, Singapore’s hotel workforce will raise the global benchmark for hospitality excellence in the new era of travel. Equipped with digital skills and redesigned roles, our workforce will become highly valued human capital for hotels in the future.”

8          Ms Tan Yen Nee, Director, Hotels & Sector Manpower, STB said, “Our hotel industry has adapted quickly over the past year, transforming its business models, accelerating the adoption of technology and restructuring its workforce. To keep up the good momentum, we encourage more hotels to participate in the JRR programme, so that they can continue to attract and retain talents by offering meaningful and sustainable hotel careers to Singaporeans. We will press on and continue to work closely with the hotel industry on their transformation efforts and to help our partners emerge stronger.”

9          Ms Julie Cheong, President of the FDAWU, shared her observations and support towards reskilling opportunities for workers, “The workers within the hotel industry are cognisant of the need to upskill and take on higher value-added roles. This pandemic may have greatly impacted the hotels, but we also see opportunities to push forth efforts for hotels to transform and redesign jobs for longer-term growth and for us to push for more collaboration with our tripartite partners to revitalise the industry. This is a win-win situation – companies will get more resources to transform, workers will enjoy better work prospects and have more opportunities in the hotel industry to work towards.”

10        The enhanced JRR Programme for Hotel industry was announced during Minister for Manpower, Mrs Josephine Teo’s a visit to PARKROYAL on Kitchener Road today, where she also shared key insights from the 19th Jobs Situation Report.

About Workforce Singapore

Workforce Singapore promotes the development, competitiveness, inclusiveness, and employability of all levels of the workforce. Its key mission is to enable Singaporeans to meet their career aspirations, take on quality jobs at different stages of life, and help enterprises be competitive and manpower lean. Workforce Singapore’s focus is on strengthening the Singaporean core and ensuring that Singaporeans are able to have better jobs and careers. Workforce Singapore, in partnership with key stakeholders, also provides support to business owners and companies to enable them to transform and grow, while building a future-ready workforce. Visit www.wsg.gov.sg for more information.

Media Factsheet on the Job Redesign Reskilling

Programme for Hotel Industry

Workforce Singapore (WSG) introduced the Job Redesign Reskilling (JRR) Programme for Hotel Industry in Nov 2019 to help hoteliers train and upskill existing workers to take on redesigned and enhanced job roles as the hotels undergo transformation.

As Singapore’s hoteliers prepare for and adapt to the norm after COVID-19, it is vital to continue supporting the industry’s accelerated shift towards contactless experience and crowd management. This shift also presents the opportunity for hoteliers to further enhance hotel jobs and make them more aligned with Singaporeans’ changing aspirations.

Managed by the Singapore Hotel Association, the JRR Programme for Hotel Industry has thus been enhanced to better support the hoteliers’ job redesign projects enabled by technology. Hoteliers who have implemented new technology or systems in the last one year or are looking to implement new technology or systems in the coming months can tap on the enhanced programme to support their efforts.

Through the programme, employees whose jobs are being redesigned and enhanced due to the implementation of the new technology/systems will undergo training which comprises external classroom training and in-house classroom/on-the-job training. Hotels can receive up to 90% of the course fee funding and salary support for the training duration, capped at three months.

The JR Reskilling Programme for Hotel Industry is part of the holistic support to hotels under the Hotel Job Redesign Initiative, which encourages and enables hoteliers to review, optimise and value-add to existing jobs in their establishments in order to create higher quality jobs and a heightened sense of job satisfaction amongst employees.

Funding Rates

Course fee and salary support for the duration of training (capped at three months) will be provided to employers at the following rates:


Course Fee Funding

(For pre-approved external

classroom course)

Salary Support


Standard Rates

Enhanced Rates

Standard Rates

Enhanced Rates[1]


Up to 90% of course fees[2]

Up to 70% of salary capped at $2,000/month

Up to 90% of salary capped at $3,000/month


Up to 70% of salary capped at $4,000/month

Up to 90% of salary capped at $6,000/month


Eligibility Criteria

All participating companies must fulfil the following criteria:

  1. Registered or incorporated in Singapore;
  2. Committed to work with WSG or its appointed partner on the necessary administrative matters related to the programme;
  3. Implemented or will implement technology and/or system[3] that enabled the job redesign into roles depicted in the programme’s whitelist[4];
  4. Able to offer redesigned job roles which (i) can be found in the programme’s whitelist; and (ii) pay month gross salaries of at least $1,600 after the programme; and
  5. Commit to reskilling and training arrangements.

Employers nominated for the programme must fulfil the following criteria:

  1. Singapore Citizen or Permanent Resident;
  2. Minimally 21 years old;
  3. Has been hired for at least one year in the company;
  4. Must not be a shareholder of the company or its related companies;
  5. Must not be related to the owner(s) of the company; and
  6. Must not be undergoing any programmes funded by WSG concurrently.

Contact Details

For more information and to register for the programme, please contact the Programme Manager, Singapore Hotel Association, at JRPnT@sha.org.sg.


[1] Applicable for Singapore Citizens (SC) aged 40 and above.

[2] Course fee funding is subjected to SSG’s prevailing rates. Employers can approach the training providers (SHATEC and NTUC Learning Hub) to find out more about details on course fees for respective courses in the curated list. 

[3] All supportable projects are to be enabled by technology adoption. The timelines for implementation can be:

  1. For Hotels who have implemented the tech/system - within 1 year from programme application
  2. For Hotels who have yet to implement the tech/system – implement and complete training within 6 months from programme approval.

[4] Please refer to Annex A for programme whitelist.